Terms and Conditions for Mza App

Effective Date: 20 May 2026

Welcome to Mza App ("Mza", "we", "our", or "us"). These Terms and Conditions govern your access to and use of the Mza App, website, and related services.

By registering, accessing, or using Mza App, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms, please do not use the app.

1. About Mza App

Mza App is a platform that enables users to:

• Purchase groceries, medicines, dairy products, fruits, vegetables, snacks, and other essentials.
• Discover local stores and businesses.
• Book rental services and vehicles where available.
• Place orders for home delivery.
• Track orders and service requests.
• Participate in referral and rewards programs.

Mza App acts as a technology platform connecting users with local stores, service providers, delivery partners, and rental providers.

2. User Eligibility

By using Mza App, you confirm that:

• You are at least 18 years old or have permission from a parent or legal guardian.
• You have the legal capacity to enter into a binding agreement.
• The information you provide is accurate and complete.

3. Account Registration

To use certain features, you must create an account using a valid mobile number.

You agree to:

• Provide accurate information.
• Keep your account information updated.
• Maintain the confidentiality of your login credentials.
• Accept responsibility for all activities conducted through your account.

Mza App reserves the right to suspend or terminate accounts found to contain false information or suspicious activity.

4. OTP Verification

Access to the app may require mobile number verification through One-Time Password (OTP).

You agree that:

• OTPs are for your personal use only.
• Sharing OTPs with others is at your own risk.
• Mza App is not responsible for losses arising from unauthorized access due to OTP sharing.

5. Orders and Purchases

When placing an order:

• You agree to provide accurate delivery information.
• Orders are subject to product availability.
• Prices displayed in the app may change without prior notice.
• Stores may cancel unavailable items or modify orders when necessary.

An order confirmation does not guarantee product availability until accepted and processed by the respective store or service provider.

6. Delivery Services

Delivery times are estimates and may vary due to:

• Traffic conditions
• Weather conditions
• Store processing delays
• Operational issues
• Events beyond our reasonable control

Mza App does not guarantee delivery within a specific timeframe.

7. Rental Services

Where rental services are available:

• Users must comply with the rental provider’s requirements.
• Valid identification may be required.
• Users are responsible for the proper use and return of rented items.
• Additional rental agreements may apply.

Mza App is not responsible for disputes arising directly between users and rental providers.

8. Pricing and Payments

Users agree that:

• All displayed prices may include applicable taxes unless otherwise stated.
• Additional delivery or service charges may apply.
• Payments must be made through approved payment methods available within the app.

Mza App reserves the right to refuse or cancel transactions suspected of fraud or unauthorized activity.

9. Cancellation and Refunds

Refund and cancellation eligibility may depend on:

• Store policies
• Product category
• Service type
• Delivery status

Refund requests will be reviewed according to applicable policies.

Approved refunds may take several business days to process depending on the payment provider.

10. Referral and Rewards Program

Mza App may offer referral and reward programs.

Users agree that:

• Referral rewards are subject to program rules.
• Fraudulent, misleading, or abusive referrals are prohibited.
• Mza App may modify, suspend, or terminate referral programs at any time.
• Rewards may be revoked if misuse is detected.

11. User Responsibilities

You agree not to:

• Violate any applicable laws.
• Use the app for fraudulent activities.
• Impersonate another person or entity.
• Upload harmful, offensive, or unlawful content.
• Interfere with the operation of the app.
• Attempt unauthorized access to systems or accounts.

12. Intellectual Property

All content within Mza App, including but not limited to:

• Logos
• Branding
• Software
• Graphics
• Text
• Designs

is owned by or licensed to Mza App and is protected by applicable intellectual property laws.

Users may not reproduce, distribute, modify, or exploit any content without prior written permission.

13. Third-Party Services

The app may include products, services, stores, or links operated by third parties.

Mza App is not responsible for:

• Third-party products or services
• Store inventory accuracy
• Third-party policies
• Actions of external service providers

Users interact with third parties at their own discretion and risk.

14. Limitation of Liability

To the maximum extent permitted by law, Mza App shall not be liable for:

• Indirect or consequential damages
• Loss of profits or revenue
• Data loss
• Service interruptions
• Delayed deliveries
• Third-party actions
• Product defects supplied by independent vendors

Use of the app is at your own risk.

15. Disclaimer of Warranties

Mza App is provided on an "as available" and "as is" basis.

We do not guarantee:

• Continuous availability of services
• Error-free operation
• Uninterrupted access
• Availability of specific products or services

16. Account Suspension and Termination

We reserve the right to suspend, restrict, or terminate accounts that:

• Violate these Terms and Conditions
• Engage in fraudulent activities
• Abuse referral programs
• Harm other users, partners, or the platform

Termination may occur without prior notice where legally permitted.

17. Privacy

Your use of Mza App is also governed by our Privacy Policy.

By using the app, you consent to the collection and use of information as described in the Privacy Policy.

18. Changes to Terms

Mza App may update these Terms and Conditions from time to time.

Updated versions will be published within the app and become effective immediately upon posting.

Continued use of the app after updates constitutes acceptance of the revised Terms.

19. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws applicable in the jurisdiction where Mza App operates.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts of that jurisdiction.

20. Contact Information

For any questions regarding these Terms and Conditions, please contact:

Mza App Support
Email: support@mza.zone