Shipping and Delivery Policy for Mza App

Effective Date: 20 May 2026

Thank you for using Mza App. This Shipping and Delivery Policy explains how orders placed through the Mza App are processed and delivered. By placing an order through Mza App, you agree to the terms outlined below.

1. Delivery Coverage

Mza App provides delivery services through local stores, vendors, and delivery partners in selected serviceable areas.

Delivery availability depends on:

• Your location
• Store availability
• Product availability
• Operational conditions

Certain products or services may not be available in all locations.

2. Order Processing

Once an order is placed:

1. The order is sent to the respective store or service provider.
2. The store confirms product availability.
3. The order is prepared for dispatch.
4. A delivery partner is assigned.
5. The order is delivered to the address provided by the customer.

Processing times may vary depending on product type, store operations, and order volume.

3. Delivery Time

Estimated delivery times displayed in the app are approximate and may vary due to:

• Traffic conditions
• Weather conditions
• Public holidays
• High demand periods
• Store processing delays
• Technical or operational issues

While we strive to deliver orders promptly, Mza App does not guarantee delivery within a specific timeframe.

4. Delivery Charges

Delivery fees may vary based on:

• Delivery distance
• Order value
• Store location
• Promotional offers
• Service type

Applicable delivery charges will be displayed before order confirmation.

5. Delivery Address

Customers are responsible for providing accurate delivery information, including:

• Full address
• Landmark (if applicable)
• Contact number
• Delivery instructions

Mza App shall not be responsible for delays or failed deliveries caused by incorrect or incomplete address details.

6. Order Tracking

Customers can track their orders through the Mza App.

Order statuses may include:

• Order Placed
• Confirmed
• Processing
• Out for Delivery
• Delivered
• Cancelled

Tracking information may be updated in real time when available.

7. Delivery Attempts

If the customer is unavailable at the delivery location:

• The delivery partner may attempt to contact the customer.
• Additional delivery attempts may be made at our discretion.
• If delivery cannot be completed, the order may be cancelled or returned.

Additional charges may apply for re-delivery where permitted.

8. Delayed Deliveries

Delivery may be delayed due to circumstances beyond our control, including:

• Severe weather conditions
• Natural disasters
• Government restrictions
• Traffic disruptions
• Technical failures
• Vendor-related delays

Mza App shall not be held liable for delays resulting from such circumstances.

9. Delivery Confirmation

An order is considered delivered when:

• The customer accepts the order, or
• Delivery is completed at the designated delivery location according to delivery instructions.

Customers are encouraged to verify received items immediately upon delivery.

10. Damaged, Missing, or Incorrect Items

If you receive:

• Damaged products
• Missing items
• Incorrect products

Please contact our support team as soon as possible after delivery.

Claims may require:

• Order details
• Photos of affected products
• Description of the issue

Resolution will be subject to verification and applicable store policies.

11. Restricted and Special Products

Certain products may have delivery restrictions based on:

• Local regulations
• Product category
• Service area limitations

Delivery availability for such items will be determined at the time of ordering.

12. Cancellation During Delivery

Orders that are already prepared, dispatched, or out for delivery may not be eligible for cancellation.

Any applicable cancellation charges will be communicated where required.

13. Force Majeure

Mza App shall not be responsible for delivery failures or delays caused by events beyond reasonable control, including but not limited to:

• Natural disasters
• Floods
• Earthquakes
• Government actions
• Labor disputes
• Internet outages
• Transportation disruptions

14. Changes to This Policy

Mza App reserves the right to modify this Shipping and Delivery Policy at any time.

Updated versions will be published within the app and become effective upon posting.

15. Contact Us

For questions regarding shipping, delivery, or order status, please contact:

Mza App Support
Email: support@mza.zone