Last Updated: 20 May 2026
Welcome to Mza App ("Mza", "we", "our", or "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Mza App and related services.
By using Mza App, you agree to the collection and use of information in accordance with this Privacy Policy.
Mza App is a platform that allows users to:
Shop for groceries, medicines, dairy products, fruits, vegetables, snacks, and other essentials.
Explore local stores and products.
Book rental services and vehicles where available.
Place orders for doorstep delivery.
Track orders and delivery status.
Participate in referral and rewards programs.
When you register or use our services, we may collect:
Full name
Mobile phone number
Email address (if provided)
Delivery address
Profile information
Referral information
With your permission, we collect location data to:
Display nearby stores and services
Provide accurate delivery services
Improve order fulfillment
Enhance user experience
You may disable location access through your device settings; however, some features may not function properly.
We collect information related to:
Products viewed and purchased
Order history
Rental bookings
Delivery information
Payment-related transaction details
Note: We do not store your complete payment card information on our servers.
We may automatically collect:
Device type
Operating system version
App version
IP address
Device identifiers
Log data and crash reports
We may collect information regarding:
Features accessed
Search history within the app
Store interactions
Referral activity
Session activity
We use collected information to:
Create and manage user accounts
Verify users through OTP authentication
Process orders and rental bookings
Deliver products and services
Provide customer support
Send order updates and notifications
Improve app functionality and performance
Prevent fraud and unauthorized activities
Manage referral and rewards programs
Comply with legal obligations
Mza App uses mobile number verification through One-Time Password (OTP) authentication.
Your phone number is used solely for:
Account registration
Login verification
Security purposes
Order-related communication
Location information is used to:
Identify nearby stores and service providers
Enable location-based product listings
Improve delivery accuracy
Provide region-specific services
We do not sell your location data to third parties.
We may share information with:
To fulfill and deliver your orders.
To process product purchases and service requests.
To facilitate rental bookings.
For:
Cloud hosting
Analytics
Customer support
Notification services
Technical maintenance
When required by law, court order, or regulatory request.
We implement reasonable security measures to protect your information, including:
Secure authentication systems
Encrypted data transmission
Access controls
Server security protections
While we strive to protect your information, no method of electronic storage or internet transmission is completely secure.
We retain your information only as long as necessary to:
Provide our services
Maintain order records
Comply with legal obligations
Resolve disputes
Enforce our agreements
After the retention period, information may be deleted or anonymized.
If you participate in our referral program:
We may record referral activity.
Referral rewards may be credited according to program terms.
Abuse or fraudulent referrals may result in reward cancellation or account restrictions.
Mza App may send:
Order updates
Delivery notifications
Account alerts
Promotional offers
Referral program notifications
You may manage certain notification preferences through your device settings.
Mza App is not intended for children under the age of 13.
We do not knowingly collect personal information from children. If we become aware that a child has provided personal data, we will take steps to remove such information.
The app may contain links or integrations with third-party services.
We are not responsible for the privacy practices of external websites, partners, or services. Users are encouraged to review the privacy policies of those third parties.
Depending on your location and applicable laws, you may have the right to:
Access your personal information
Correct inaccurate information
Request deletion of your information
Withdraw certain permissions
Object to specific processing activities
To exercise these rights, please contact us.
We may update this Privacy Policy from time to time.
Any changes will be posted within the app and will become effective upon publication. Continued use of the app after updates constitutes acceptance of the revised Privacy Policy.
