Cancellation Policy for Mza App

Effective Date: 20 May 2026

This Cancellation Policy explains how cancellations are handled for orders placed through Mza App. By placing an order, you agree to the terms below.

1. Order Cancellation Eligibility

Users may cancel an order depending on its current status:

• Before confirmation: Orders can usually be cancelled without charges.
• After confirmation: Cancellation is subject to store or service provider approval.
• Processing stage: Cancellation may or may not be allowed depending on preparation status.
• Out for delivery: Cancellation is generally not allowed once the order is dispatched.

2. How to Cancel an Order

You can cancel an order directly through the Mza App by:

• Opening My Orders
• Selecting the order you want to cancel
• Clicking Cancel Order
• Selecting a cancellation reason

Alternatively, you may contact customer support at support@mza.zone.

3. Cancellation Charges

Cancellation charges may apply in certain situations, such as:

• Orders already packed or prepared
• Orders cancelled after confirmation
• High-value or special items
• Rental bookings or time-sensitive services

Any applicable charges will be shown before final confirmation of cancellation.

4. Store or Vendor Cancellation

In some cases, orders may be cancelled by:

• Store or vendor unavailability
• Out-of-stock items
• Pricing or listing errors
• Operational issues
• Delivery limitations in your area

If a vendor cancels your order, you will be notified through the app.

5. Refunds After Cancellation

If your cancellation is eligible for a refund:

• Refunds will be processed to the original payment method.
• Processing time may vary depending on your payment provider (typically a few business days).
• Wallet or credit refunds (if applicable) may be issued faster.

Some orders may be non-refundable based on service type or stage of processing.

6. Rental Service Cancellations

For rental bookings:

• Cancellations may be subject to specific rental provider policies.
• Late cancellations may incur charges.
• Some bookings may be non-cancellable once confirmed.

Additional terms may apply depending on the rental partner.

7. Non-Cancellable Orders

Certain orders may not be eligible for cancellation, including:

• Orders already delivered
• Orders out for delivery
• Personalized or special-request items
• Completed rental services
• Perishable goods in advanced preparation stages

8. Partial Cancellations

If an order contains multiple items:

• You may be allowed to cancel selected items.
• Remaining items will continue to be processed and delivered.

Partial cancellation availability depends on the store system.

9. Delayed Cancellation Requests

If a cancellation request is delayed or not processed before dispatch:

• The order may still be delivered.
• You may need to follow the return or refund process (if applicable).

10. Fraudulent or Abusive Cancellations

Mza App reserves the right to:

• Limit cancellation privileges
• Block or suspend accounts
• Refuse excessive or suspicious cancellation activity

This is to ensure fair usage of the platform.

11. Refund Timeline

Approved refunds are generally processed within a few business days. However, actual timing depends on:

• Bank or payment gateway processing time
• Payment method used
• Transaction type

12. Changes to This Policy

Mza App may update this Cancellation Policy from time to time. Changes will be posted in the app and will take effect immediately upon publication.

13. Contact Us

For cancellation or refund support, contact:

Mza App Support
Email: support@mza.zone